About Us

You can buy with confidence at Roomaire.com. We have been in this business for over 20 years and have our repeat customers to prove it ! Our goal here at Roomaire is to have the best shopping experience possible. We pride ourselves in Customer Service and unsurpassed knowledge in this industry. We are always here to help. We welcome your phone calls. You can always call us toll free at 1-800-891-4729. We still believe in that personal touch. However , If you prefer to email us our email address is sales@roomaire.com

At RoomAire.com we supply a complete line of unique heating and cooling air conditioners for use in a variety of commercial and consumer applications such as hotels and motels, healthcare facilities, condominiums, high-rise buildings, schools, and many other applications. Roomaire also supplies heating and cooling models to private home-owners for sunrooms, room additions and conversions. We look forward to hearing from you! Again our toll free number is 1-800-891-4729.

Our contact information

RoomAire
PO Box 2673
Huntington Station NY 11746

By email:
sales@roomaire.com
Tel 1-800-891-4729
Fax 1-888-606-7301
sales@roomaire.com

Most orders are usually shipped within 3-5 business days assuming availability. If the item(s)you purchase are not immediately available we will contact you via email with an estimated date of delivery. Lead times depend on various factors including model and quantity. Most orders will be shipped by a common carrier via "curbside" type service. Accessory orders may ship via UPS. No inside delivery is included unless special arrangements are made in advance with RoomAire.com.

Refund, Returns and Cancellation Policies:

Most orders made on RoomAire.com can be cancelled without penalty within 7 days or "before" your order ships. Once your order ships a restocking charge of 25% would apply plus the buyer is responsible for all return freight charges. Please email us to receive a RMA number for all return orders. Absolutely no returns will be accepted without an RMA number.

State Sales Tax:

Please note that we are required to collect state sales tax in certain states that are manufacturer drop ships to. The state sales tax will automatically be calculated if your state falls into that category.

Freight Damage & DOA Policy:

All shipments must be carefully inspected by the buyer immediately upon delivery. If any cartons and contents appear to be seriously damaged in any way the buyer must "REFUSE" the delivery and mark the delivery receipt as such. If the buyer accepts delivery and finds the contents damaged it must be reported to us within 3 business days otherwise a claim cannot be processed with the common carrier. All units that are considered "DOA" are covered by the manufacturer's warranty. Thank you for shopping RoomAire.com

Discounts & Coupon Codes:

Quantity Discounts and Coupon Codes cannot be combined.